Whether Airbnb cleaning means you doing it yourself or hiring an individual or company to provide the service, here are mistakes to avoid in this oh-so-important area.
1. Waiting Until The CHECK-IN Date
However, trying to clean up an entire house quickly can be a big mistake. You won't know the condition of the property until you can assess the situation from your last guests. In some cases, guests can be very considerate and leave your property basically clean, providing you with a simple transition to the next guests.
However, if you have had problematic guests who have left a large mess or, worse yet, damaged things on the property that need repair or replacement, you may require more than a few hours to take care of these items. Be sure to give yourself plenty of time to take care of all possible problems.
2. Turning Over Cleaning Responsibilities Without Direction
Before cleaning services are needed, set up a time to meet with your service or individual to thoroughly review each of your properties. Most professional cleaning companies will have their own checklist of things to ask you as their client, but be sure to explain, in detail, your expectations.
In addition, you may want to point out any extra things such as monitoring a checklist of supplies that might require restocking or being an extra set of eyes for property damage or things that might require occasional replacement like sheets and towels. Work with your cleaning company to establish a process for reporting damages. For instance, professionals may be able to take pictures of damages, specifying dates found, and send those to you electronically so that you can easily file insurance claims.
3. Cleaning Without A Checklist
Each time you clean your property, use your checklist and add anything else you think of at the bottom so that you create a more comprehensive list as time goes on. In addition, add things to the list if your guests leave complaints or negative feedback to avoid the same in the future.
Besides relying on a checklist, leave yourself plenty of time to take care of unforeseen problems and arrive at the task rested and ready to do a great job. Turn on some music and enjoy transforming your property into a spic-and-span vacation spot for your next guests.
4. Setting Too High of Expectations For Your Guests
However, it's important to recognize where to draw the line on what you expect your guests to do. While it's reasonable to ask guests to wash their dirty dishes, you may not want to ask them to clean the sinks and toilets in your bathrooms. Most people have no problem gathering up garbage and placing it on a nearby garage or shed, but may balk at vacuuming the home before departure.
Asking guests to take on the responsibility of too many cleaning tasks can backfire and result in negative reviews. Most guests have no problem doing some basic tidying tasks; just be reasonable in what you request.
5. Setting Too Low of Expectations For Yourself
Besides having a good cleaning checklist for yourself or your cleaning company and paying attention to comments and complaints from previous guests, you can also have family or friends conduct a mock inspection from time to time.
If you have some extra time between guests, do a thorough cleaning job and then ask a particularly detail-oriented friend or family member to come and perform a white-glove test. Ask that person to complain about everything he or she notices, and then add those items to your ongoing checklist.
Remember that as Airbnb management, you have a big responsibility to provide a safe, comfortable and clean vacation spot for your guests. When you raise "clean" to the level of "immaculate," you will quickly be rewarded with high ratings and increased bookings.
We are a California-based vacation rental management company specializing in handling every aspect of your vacation rental - from optimizing your listing to interacting with your guests and overseeing turnover cleanings after guests depart, reviews, damages, maintenance. If you want to learn more about our services: