The vacation rental industry continues to be a booming one, and the more rentals available, the higher the guest expectations become. That means that if you miss a beat as an Airbnb host,it can cost you a customer and result in a negative review for all your future potential guests to see.

How many times in your life do you remember first impressions? The first thing a date said. The first day of a new job. The first thing you notice about a potential new home.The first impression of a vacation rental is no different and significantly important when it comes to a guest's experience. As a property manager, those first interactions with a guest may set the tone for their entire stay...