As an experienced Airbnb management company that is also a Superhost with over 10,000 reviews on Airbnb, Air Concierge understands the importance of achieving and maintaining Superhost status. Being a Superhost can greatly increase the chances of getting more bookings and earning more revenue. In this article, we will share tips on how to earn and maintain Superhost status.
Maintain a High Response RateOne of the requirements to become a Superhost is to have a response rate of at least 90%. This means responding to inquiries and booking requests promptly, ideally within an hour. Using an auto-responder to let guests know that you will get back to them shortly is a great way to improve your response rate.
Keep Your Cancellation Rate LowCanceling on guests can hurt your Superhost status, so it's important to keep your cancellation rate as low as possible. Only accept bookings that you know you can fulfill and make sure to communicate clearly with guests if there are any changes or issues with their booking.
Maintain a High Overall RatingYour overall rating is a combination of your ratings in different categories such as cleanliness, communication, and accuracy. It's essential to ensure that guests have a positive experience and leave good reviews. Make sure to address any issues or concerns guests may have during their stay promptly.
Pay Attention to DetailThe little things can make a big difference when it comes to guest satisfaction. Pay attention to details like providing fresh towels and linens, stocking up on essential amenities, and keeping your space clean and well-maintained. Guests appreciate hosts who go above and beyond to make their stay comfortable.
Be a Good CommunicatorCommunication is key when it comes to being a Superhost. Respond to messages promptly, be clear and concise, and provide guests with all the information they need to have a smooth and enjoyable stay. Be available to answer any questions or concerns guests may have during their stay.
Add Personal TouchesAdding personal touches to your space can help create a memorable experience for guests. This can be anything from a welcome note to a small gift or snack. Personal touches show guests that you care about their experience and go a long way in earning positive reviews.
Use Air Concierge for Airbnb ManagementAir Concierge can help hosts achieve and maintain Superhost status by providing professional management services. Our team can handle everything from guest communication and check-in to cleaning and maintenance. With Air Concierge, you can rest assured that your guests will have a great experience and your Superhost status will be maintained.
In conclusion, earning and maintaining Superhost status takes effort and attention to detail, but it's well worth it in the end. By following these tips and using Air Concierge for Airbnb management, hosts can maximize their potential for success on the platform